Orders are shipped within 1 – 3 business days from the time your order is processed, and delivery is made according to the times given below. No shipments/processing or deliveries are made on Saturdays, Sundays, or public holidays.

For shipping within Greece: The courier company we work with for shipping within Greece is Speedex Courier, while there is also the option of picking up your order from a BOX NOW locker. After your order has been delivered to one of the above courier companies that you will select when completing your order, we will either notify you by email of the tracking number assigned to your order (tracking number) assigned to your order by the courier company so that you can track its location at any time, or you will receive a message (SMS or Viber) from BOX NOW with a 6-digit PIN code so that you can collect your order from the automatic collection machine (locker).

For international shipping (outside Greece): The courier company we work with for shipments outside Greece is DHL. After your order has been delivered to the courier company, the latter will inform you of the tracking number assigned to your order so that you can track its location at any time.

Please note that because orders are linked to the online system of the courier companies we work with and are mentioned herein, it is not possible to ship your products with another courier company of your choice. In case of any problems or questions, please contact customer service at info@magdaviore.com.

International tax and customs charges

Customers are responsible for accepting their products based on the delivery options they choose.

International customers may be required to pay sales tax, customs duties, and/or customs fees. All taxes and customs duties are the responsibility of the Customer and are not included in the cost of the order or shipping charges. Taxes and customs duties vary depending on the country and state of the shipping address. We recommend that you contact your local customs office if you are unsure of the applicable taxes and customs duties that apply to you. Our company is not responsible for any additional taxes and customs duties required during the shipment of your order. Shipping costs for orders are non-refundable.

Please note that the international shipping costs provided by the Company do not reflect the cost of return shipping from countries outside Greece. It is the responsibility of Customers to inform themselves about the cost of returning shipments from their country to Greece, as this fee is not covered in any way by the Company. For more information, please contact our customer service team at info@magdaviore.com.

The shipping costs and estimated delivery times for orders are:

*Areas are considered inaccessible according to courier companies.

The above deadlines do not apply during periods of extreme weather conditions or strikes, pandemics, cases where courier companies have a particularly high workload due to the season, and in any case of force majeure that may affect transport and delivery times.

Delivery Delay

Our Company makes every effort to deliver your Products in a timely and proper manner; however, we reserve the right to delay the delivery of your Product(s) in cases such as, but not limited to, the following (a) the Product has been delayed in being shipped by our supplier, due to, for example, a transport hold-up, force majeure, etc., with the result that we do not have it in our warehouses when we calculate, (b) there is a force majeure event, such as extreme weather conditions, strikes, or any other event beyond our sphere of influence and control, which may affect the transport and delivery of your order, (c) there is a shortage of sufficient stock.

In the above cases, we will contact you to ask if you would like us to deliver your order without the delayed or unavailable Product, or to suggest an alternative, or inform you of the delivery time of the Product that is not immediately available. If you are not satisfied with our proposal, you have the right to cancel the order in part or in full, and we will refund any money you have paid. In case of delay, you can contact our Company at info@magdaviore.com, where you can cancel your order, in whole or in part.

Responsibility upon delivery 

Please note that our Company remains solely responsible for any damage or loss of your Products until you (or third parties authorized by you) take physical possession of the Products.

If you are not at the address provided to receive the Products on the specified delivery date, the courier company will make two (2) further attempts on the following working days to deliver your order. If the shipment is ultimately unsuccessful, your order will be automatically returned to us and recorded as a Refusal. It is expressly agreed and by way of exception to the general rule of liability that applies to us, that you are responsible for the loss or damage of the Products, and the Products are stored in accordance with the terms of the carrier and at your expense.

Please note that our Company maintains a special list of customers who have placed orders and have not received their Products, (have refused or are not at the delivery address at the agreed time) or who have made large purchases (over 50 euros) and have refused delivery even once. Orders placed by customers registered on this list, for which cash on delivery has been selected as the payment method, will be canceled even if they have been successfully completed. If these customers choose one of the other payment methods, their order will be shipped as normal.