If for any reason you are not satisfied with your purchase, the Products may be returned within fifteen (15) calendar days from the date of delivery of your order and you may choose between: (i) a refund, (ii) a credit note, or (iii) a product exchange.

1. Refund

Refunds are made within ten (10) business days from the time the returned products are received by the Company and inspected. Your refund, if the purchase of the product from which you are withdrawing was made by cash on delivery, will be made by crediting your bank account (with the same name as the billing name on the order) which you will provide to us when exercising your right of withdrawal. If the payment was made by debit/credit card or PayPal, your money will be refunded to the account from which the charge was made. In the event of a return of products for a refund, which were purchased using a gift card, the refund amount will be credited back to the gift card until the original amount is covered.

The cooperating bank is EUROBANK ERGASIAS so in case of a refund to an account corresponding to the above, there is no additional charge. In case an account belonging to a non-partner bank is declared, the corresponding charges will be charged by your bank.

2. Issuing a credit code

A credit code can be issued, which can be used within one (1) year from the date of issue. The credit code takes the form of a discount code, is sent to you by email, and can be entered in the corresponding field when placing your order. Upon entry, the amount credited to the discount code is deducted from the total order amount.

3. Product Change

You must place a new order following the same procedure as for a normal cash on delivery order. However, in order for the amount/balance resulting from your returned items to be deducted, you must note the word "Change from X (order number)" in the "Comments" field. "Comments" field. Please note that the final amount with the credit will not be automatically displayed when you place your order, but will be deducted by us after your return has been processed. Please also note that you can place your new order even before your return has been shipped.

Conditions

1. The above deadline of fifteen (15) calendar days for exercising the right of withdrawal/return of the Products is defined from the day following the day on which you or a person you designate as responsible for receiving your Products (other than the carrier) acquires physical possession of the Products. If you have ordered more than one Product in a single order and they are delivered separately, the deadline for exercising the right of withdrawal, in accordance with the above, starts from the day after you or a person you designate as responsible for receiving your Products (other than the carrier) acquires physical possession of the last item. In any case, if the deadline falls on a weekend or public holiday, it is extended to the next working day.

2. A prerequisite is that the Product must be in its original packaging and in the same excellent condition, i.e. it must not have been damaged or impaired in any way since you received it. The acceptance or rejection of the return will be made after a quality check by our Company and an assessment of the condition of the returned Product. If a defect is found during the quality control of the returned Product, the Company must return the package to the consumer or contact the consumer to resolve the issue. Unwanted odors that the returned Product may have can also be considered a defect.

3. The return package must contain the retail receipt, the product's special markings (tags), and the return form, which accompanies every package that leaves our premises in printed form. If you lose the return form, you can find it available for printing right here.

4. Swimwear returns are made within 15 calendar days of receipt. It is essential that the protective hygiene sticker has not been removed and that the item is in the same excellent condition, i.e. it has not been damaged or worn, as when you received it. The acceptance or rejection of the return will be made after a quality check by our company and an assessment of the condition of the returned product.

5. For hygiene reasons, our company does not accept returns on hair accessories, earrings, and underwear.

6. Products sold as SETS must be returned as SETS. The return will not be accepted if all parts of the SET are not returned.

7. The initial choice of "CREDIT/EXCHANGE" cannot be changed to "REFUND".

Return costs

Returns for orders shipped within Greece are at your expense (€2.85 for returns with Speedex, €15 or €30 for returns with DHL and €2.50 for returns with BoxNow). This amount will be deducted from your exchange or refund and therefore does not need to be paid to the shipping company.

When delivering the package with the returned products to the above shipping company, you must select "Recipient charge". If you choose to make the return at your own expense or with any other courier company, the responsibility is yours and the shipping costs will be determined by the respective courier company. 

In the event of a return due to receipt of an incorrect product due to an error on the part of the Company or a defective product, the costs of return and new shipment in the event of product replacement shall be borne by the Company.

Other Countries

If your order is returned from a country outside Greece, you will be charged for the return shipping costs, and the return will be made at the sender's expense. For returns from countries outside the European Union, customs duties, taxes, or other charges may be imposed when the products re-enter Greece. These charges are borne exclusively by the customer/shipper. Our Company is not responsible for covering these charges and reserves the right to withhold the corresponding amount from the final refund amount, if required. Upon completion of the purchase, the Customer is deemed to have read, understood, and unconditionally accepted this term.

Return Procedure

A) For orders delivered by Speedex:

1. Fill out the return form found in the original packaging and select the box marked "CREDIT/EXCHANGE" or the box marked "REFUND."

2. Place the return form in your package.

3. Return the product well packaged to avoid damage during transport.

4. Place the return voucher sticker on the outside of the package and give your package to the courier company.

B) For orders delivered with "Box Now":

1. Fill out the return form found in the original packaging and select the box marked "CREDIT/EXCHANGE" or the box marked "REFUND".

2. Place the return form in your package.

3. Your return will be processed using the original shipping voucher.

4. Enter the shipping number at the locker from which you received your package, place the package inside, and the Box Now driver will pick it up.

5. In order for the return to be completed successfully, you must place the original shipping voucher for your order in the package containing the returned items.

6. If you do not have the original voucher, please contact us at info@magdaviore.com

The address to which the products to be returned should be sent is:

MAGDA VIORE

66 Parthenonos St.  

175 62, P. Faliro, Attica

PLEASE NOTE: Until the product reaches us, it is your responsibility to ensure its safe transport in order to avoid any damage or loss and, consequently, the inability to return it. The acceptance or rejection of the return will be made after a quality check by our Company and an assessment of the condition of the returned product.