GENERAL DATA PROTECTION REGULATION (GDPR)

MAGDA VIORE

INTRODUCTION

The protection of your personal data is of utmost importance to the sole proprietorship "MAGDALINI VIORE", based in P. Faliro, Attica, Greece, at 66 Parthenonos street (Tax Identification Number: 124738169 / Tax Office of KEFODE ATTICA), with GEMI number 66261303000 and email info@magdaviore.com (hereinafter referred to as "MAGDA VIORE" for brevity), and for this reason, we undertake to strictly comply with the provisions of the General Data Protection Regulation (EU) 2016/679 (GDPR) and national legislation on the protection of personal data. 

Through this Privacy Policy, we wish to inform you about how we collect, use, store, and protect your personal data when you use the services of our online store.

LEGAL FRAMEWORK

Issues relating to personal data and related information are governed by the General Data Protection Regulation (GDPR).

WHAT IS PERSONAL DATA

Personal data refers to any information relating to a specific natural person whose identity can be determined directly or indirectly (e.g. name, ID number, address, etc.). MAGDA VIORE will only process your personal data with your explicit consent. 

At the same time, MAGDA VIORE reserves the right to process your personal data when permitted or required by applicable law, as well as when required for the performance of a contract you have entered into with MAGDA VIORE.

DATA CONTROLLER

MAGDA VIORE is the Data Controller of your personal data. The Data Controller has sole responsibility for making decisions regarding the collection, use, and processing of personal data in accordance with the General Data Protection Regulation (GDPR) and related personal data protection legislation.

If you have any questions or requests regarding the processing of your data, you can contact the company at the following details:

Email: info@magdaviore.com

Address: 66 Parthenonos street, P.Faliro, Attica, Greece

PERSONAL DATA WE COLLECT

We only collect the necessary personal data about you, which does not include sensitive information. This data includes, for example, your name, address and postal code, email address, your telephone number, date of birth, payment method information, demographic information, account login details (username, password), account data (order history, saved addresses, etc.), financial and tax data (transaction value, credit balances, beneficiary name, IBAN), details about the products you have purchased, and any other information you choose to provide us with.

We clarify that your data in the case of card payments is collected directly and solely by the payment provider with which we cooperate for the execution of payments (namely SHOPIFY PAYMENTS).

PURPOSE OF PROCESSING

The personal data we collect is used for the following processing purposes:

1. Order Fulfillment and Service Provision: The processing of your personal data is necessary for the fulfillment of your orders, the delivery of products to the correct address, and the management of any requests or complaints that may arise.

2. Customer Service: We use your data to communicate with you about any questions or support requests regarding your orders or the products you have purchased, in order to ensure the best possible service.

3. Marketing and Updates: With your express consent, your data is used to send you newsletters, offers, promotional material, and information about new products or services via email or other communication channels.

4. Analysis and Service Improvement: The analysis of your data is used to evaluate user behavior on our website and to continuously improve the services and experience we provide to users.

LAWFULNESS OF PROCESSING

The processing of your personal data is lawful if and to the extent that one of the following conditions applies:

1. Consent: Where required, your consent (e.g., to send informational emails, to create an account, to store your card details).

2. Contract: Processing is necessary for the performance of the contract you enter into with MAGDA VIORE when purchasing products.

3. Legitimate Interest: Processing your data may be necessary to protect the interests of the company, such as protecting against fraud or analyzing data to improve our services.

WHERE YOUR DATA IS PROCESSED

The personal data we collect is processed within MAGDA VIORE, as well as by external partners and service providers acting on our behalf, in accordance with our instructions and in compliance with the security measures provided for. Processing may take place in physical or electronic locations where we can guarantee the security of your data in accordance with the requirements of the GDPR.

WHERE WE FIND IT

The personal data we collect comes directly from you when you interact with our website, make purchases, or subscribe to our company newsletter. In addition, we may collect data from third-party partners and services associated with the provision of our services, such as banks or other payment providers, in order to process your transactions and provide you with full support.

TO WHOM WE SHARE YOUR PERSONAL DATA

In the context of operating our online store, fulfilling our contractual obligations, and providing you with the best possible service, MAGDA VIORE reserves the right to collaborate with third-party service providers who provide us with support and only have access to the data that is absolutely necessary for the service they offer us (e.g. for the execution of the sales contract between us and the general provision of our services to you, the computerization of our online store and the hosting of the Website www.magdaviore.com, the advertising and optimization of our products and services, etc.). The third-party service providers we contract with to provide our services on our behalf are contractually bound not to use your information in any way other than to help us provide you with the products and services we agree upon. 

In particular, MAGDA VIORE cooperates with third-party companies for purposes such as:

• Hosting and management of the Website and online store

• Customer service (call center) – taking telephone orders and generally managing communication with MAGDA VIORE customers and Website users

• Processing your orders (courier services, shipping, receiving and delivery of products, cancellations, returns) and collecting payments on behalf of MAGDA VIORE (in case of cash on delivery).

• Advertising and marketing companies (e.g. for sending newsletters)

• With data analysis, market research, and customer satisfaction companies

• Financial institutions for the collection of purchase prices and fraud detection and prevention organizations

• IT supply and support companies

We reserve the right to disclose your personal data to a third party to whom we may choose to transfer all or part of our business. Furthermore, in the event of a merger or acquisition, or other change in our business, the new owners, shareholders, managers, etc. have the right to use your personal data in the same manner as set out in the present Privacy Policy.

Your stored data may be disclosed to the competent judicial, police, and other administrative authorities upon their lawful request and in accordance with the applicable legal provisions. Furthermore, in the event of a legal provision, official order, or official preliminary investigation, MAGDA VIORE has the right to make the relevant data available to the respective service without further ado. 

TRANSFER OF YOUR PERSONAL DATA TO THIRD COUNTRIES

MAGDA VIORE generally stores and processes your personal data within the European Economic Area ("EEA"). We do not regularly transfer data outside the EEA. When your data is to be transferred to third countries outside the EEA or to international organizations for which there is no adequacy decision by the European Commission, all appropriate safeguards provided for in applicable data protection legislation for transfers to third countries will be taken.

DATA RETENTION

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected. In addition, data may be retained for a longer period if it is necessary to process such data for reasons of public interest, for scientific or historical research purposes or for statistical purposes, provided that appropriate technical and organizational measures are implemented to safeguard the rights and freedoms of data subjects as required by the GDPR. When we no longer need your personal data or there is no longer a legitimate reason to retain it, it is securely deleted or destroyed.

In any case, your Data used for transactional and marketing purposes will be stored until you withdraw your consent.

RIGHTS OF DATA SUBJECTS

Under the GDPR, you have the following rights in relation to your personal data, which you can exercise at any time:

Right of Access: The right to request information about the data we hold about you.

Right to Rectification: The right to request the correction of inaccurate or incomplete data.

Right to Erasure ("Right to be Forgotten"): The right to request the erasure of your personal data if it is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing: The right to request the restriction of the processing of your data in certain circumstances.

Right to Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, as well as the right to transmit it to another controller.

Right to Object: The right to object to the processing of your data for marketing purposes.

Right to Complain to the Hellenic Data Protection Authority: You have the right to lodge a complaint with the Hellenic Data Protection Authority (Address: 1-3 Kifissias Avenue, Postal Code 115 23, Athens, tel: 2106475600, e-mail address: contact@dpa.gr), if you believe that the processing of your personal data violates the General Data Protection Regulation or the generally applicable legal framework for the protection of personal data.

To exercise your rights, please contact us using the contact details provided above.

DATA PROTECTION

MAGDA VIORE implements appropriate technical and organizational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, or disclosure. Your data is stored in a secure environment and access to it is restricted to authorized users only.

COOKIES POLICY

MAGDA VIORE uses cookies to ensure the smooth operation of the online store and to improve the browsing experience of users. 

For more information about the cookies we use, please refer to the COOKIES POLICY on our website.

The present Privacy Policy may be amended or updated in the event of changes in legislation or in the services we provide. The changes will be posted on this page and will be effective from the date of publication on the MAGDA VIORE website.